RETURNS & WARRANTY

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Unfortunately, we cannot offer returns or refunds as each piece contains personal inclusions that we cannot resell. This includes if your piece becomes damaged or broken during use (except during shipping, in which case please contact us). Please refer to the jewellery care instructions to ensure your keepsake is properly cared for. Mama Milk Fairy is not responsible for any damaged items. Failure to follow the care instructions could lead to deterioration or discoloration of the resin.

Can an order be cancelled?

Orders cancelled within 24 hours after placing the order have a $ 9.00 cad non-refundable charge due to third-party transaction fees. Orders cancelled after 24 hours will have a 50% non refundable charge. Orders cancelled after 14 days cannot be refunded. Shipped orders cannot be cancelled.

Does the breastmilk or DNA keepsake component of my piece have a warranty?

We will repair or replace jewellery that has sustained faults resulting from the creation process, free of charge, for up to 1 year from the original date of receivership.

This guarantee does not include refunds of any kind.

All warranties are void if the care instructions are not adhered to. All repair or replacement jewellery claims will be fulfilled following an inspection of the piece. Jewellery must be returned for assessment before any repair or replacement jewellery claims can be finalized.

Does the metal jewellery component of my piece have a warranty?

We will repair or replace jewellery that has sustained faults where the manufacturer is responsible, free of charge, for up to 1 year from the original date of receivership. All repair or replacement-jewellery claims will be fulfilled following an inspection of the piece. Jewellery must be returned for assessment before any repair or replacement jewellery claims can be finalized.

If you have any concerns or issues about the quality of your keepsake piece, please email us to discuss and we will address each concern individually.

info@mamamilkfairy.com